Booking Terms and Conditions

The following outline the booking terms and conditions for your reservation and stay with Barrier Bay Resort. Should you have any questions, please reference our FAQ section, or contact us. 

BOOKING POLICY

  • Reservations are non-transferable.
  • Days lost through late arrival or early departure will be charged at the regular rate.
  • Rates may be subject to change without notice. Rates are in Canadian funds, subject to provincial sales tax and GST.
  • Damages, smoking in cabins and/or undue mess will be charged to the credit card on file.
  • Your verbal authorization to use your credit card number indicates your compliance with our booking terms and conditions.
  • Payment is required in full at check-in with cash, credit card or Interac/debit only.

DEPOSIT POLICY

  • A deposit of 50% is required at the time of booking.
  • Deposits are accepted by Visa, MasterCard, or e-transfer.

E-TRANSFERS

If a deposit is done by e-transfer we require:

    • The credit card on file, OR
    • The full reservation amount is due at the time of booking and a $250.00 security deposit at check-in.

VISITOR POLICY

  • No visitor policy applies to all weekends.
  • No children or pets applies to visitors as well.
  • Visitors may not arrive earlier than 11:00 am and must depart no later than 8:00 pm.
  • You will be responsible for the conduct of your guests.
  • To ensure your privacy, please let us know if you will be having visitors.
  • Visitors must check in with the office and indicate who they are visiting. Visitor cars must be parked just in front of the office.
  • Registered guests are given priority use of complimentary equipment.

TRANSFER POLICY

** all transfer requests must be sent by email **

  • Transfers are subject to availability.
  • There is a $50 charge for transfers.
  • Only one transfer per booking is permitted.
  • Transferring a booking does not extend the cancellation date of that booking.

CANCELLATION POLICY

** all cancellation requests must be sent by email **

  • 60 days or more prior to check-in: Refund of deposit minus a $50.00 service charge.
  • Between 60 days and 7 days prior to check-in: Option to transfer the booking to a future date ($50 transfer fee) or forfeit the deposit.
  • Within 7 days of check-in or no-show: Guests are responsible for the remainder of the booking.

**July, August, and Christmas/New Years exception**

  • 90 days or more prior to check-in: Refund of deposit minus a $50.00 service charge.
  • Between 90 days and 14 days prior to check-in: Option to transfer the booking to a future date ($50 transfer fee) or forfeit the deposit.
  • Within 14 days of check-in or no-show: Guests are responsible for the remainder of the booking.

We advise all guests to check and/or purchase travel insurance for their cancellation policy.

GROUP BOOKING POLICY

For rentals of 3 cabins or more:

  • We require a 50% deposit of the total reservation at the time of booking.
  • 30 days prior to arrival date: Full balance owing on all units.

Group Cancellation Policy

  • 90 days or more prior to check-in: Refund of deposit minus a $50.00 per cabin service charge.
  • Between 90 days and 30 days prior to check-in: Option to transfer the booking to a future date with a $50 transfer fee per cabin or forfeit the deposit.
  • Within 30 days of check-in: Non-refundable.