Booking Terms and Conditions

The following outline the booking terms and conditions for your reservation and stay with Barrier Bay Resort. Should you have any questions, please reference our FAQ section, or contact us. 

BOOKING POLICY

  • Reservations are non-transferable and cannot be gifted, sold, or reassigned.
  • Days lost through late arrival or early departure will be charged at the regular rate.
  • Refunds or credits will not be issued for inclement weather, poor road conditions, personal illness, travel delays, or other circumstances beyond our control.
  • Rates may be subject to change without notice. Rates are in Canadian funds, subject to provincial sales tax and GST.
  • Damages, smoking in cabins and/or undue mess will be charged to the credit card on file.
  • Your verbal authorization to use your credit card number indicates your compliance with our booking terms and conditions.
  • Payment is required in full at check-in with cash, credit card or Interac/debit only.

DEPOSIT POLICY

  •  A deposit of 50% of the pre-tax booking total is required to confirm a reservation. Bookings are not held without a deposit.
  • Deposits are accepted by Visa, MasterCard, or e-transfer.

E-TRANSFERS

If a deposit is done by e-transfer we require:

    • The credit card on file, OR
    • The full reservation amount is due at the time of booking and a $250.00 security deposit at check-in.

VISITOR POLICY

  • No visitor policy applies to all weekends.
  • No children or pets applies to visitors as well.
  • Visitors may not arrive earlier than 11:00 am and must depart no later than 8:00 pm.
  • You will be responsible for the conduct of your guests.
  • To ensure your privacy, please let us know if you will be having visitors.
  • Visitors must check in with the office and indicate who they are visiting. Visitor cars must be parked just in front of the office.
  • Registered guests are given priority use of complimentary equipment.

TRANSFER POLICY

All transfer requests must be submitted in writing via email. Verbal transfer requests will not be accepted.

  • Transfers are subject to availability.
  • There is a $50 or $100 charge for transfers.
  • Transfers are a one-time courtesy only and may not be changed again.
  • Transferring a booking does not extend the cancellation date of that booking.
  • If a date transfer is granted, the new reservation must be of equal or greater value.

CANCELLATION POLICY

All cancellation requests must be submitted in writing via email. Verbal cancellations will not be accepted.

We are a small, independently owned business, and each booking represents a significant commitment of time and resources. For that reason, we maintain a clear and firm cancellation policy. We strongly recommend that guests purchase comprehensive travel insurance—many credit cards also include travel insurance coverage.

STANDARD CANCELLATION POLICY
(Applies to bookings outside of July, August, and Holiday Periods)

  • 60+ days prior to check-in: Deposit is refundable, minus a $50 administrative fee.

  • 59 to 8 days prior to check-in: Deposit is non-refundable. Guests may request a one-time transfer of the booking to a future date (within 12 months, subject to availability and a $50 transfer fee).

  • 7 days or fewer prior to check-in, no-show, or early departure: No refund or credit. Guests are responsible for 100% of the booking total.

PEAK SEASON POLICY
(Applies to July and August stays)

  • All Peak Season bookings are non-refundable. No credits or refunds will be issued regardless of timing or reason for cancellation. Guests may request a one-time transfer of the booking to a future date (within 6 months, subject to availability and a $100 transfer fee).

HOLIDAY CANCELLATION POLICY
(Applies to Christmas and New Year bookings)

  • 90+ days prior to check-in: Deposit is refundable, minus a $50 administrative fee.

  • 89 to 15 days prior to check-in: Deposit is non-refundable. Guests may request a one-time transfer of the booking to a future date (within 12 months, subject to availability and a $50 transfer fee).

  • 14 days or fewer prior to check-in, no-show, or early departure: No refund or credit. Guests are responsible for 100% of the booking total.

We advise all guests to check and/or purchase travel insurance for their cancellation policy.

GROUP BOOKING POLICY

For rentals of 3 cabins or more:

  • We require a 50% deposit of the total reservation at the time of booking.
  • 30 days prior to arrival date: Full balance owing on all units.

Group Cancellation Policy

  • 90 days or more prior to check-in: Refund of deposit minus a $50.00 per cabin service charge.
  • Between 90 days and 30 days prior to check-in: Deposit is non-refundable. Guests may request a one-time transfer of the booking to a future date (within 12 months, subject to availability and a $50 transfer fee per cabin).
  • 30 days or fewer prior to check-in, no-show, or early departure: No refund or credit. Guests are responsible for 100% of the booking total.

TRAVEL INSURANCE IS STRONGLY RECOMMENDED

Guests are responsible for protecting their travel investment. Please purchase travel insurance that includes coverage for cancellations, medical emergencies, weather disruptions, or other unforeseen events. Many credit cards include basic travel protection, but coverage varies—check with your provider for details.